Terms of Service

Clear, fair terms for our community of artisans and customers

Last updated: 7/20/2025

Key Highlights

Fair & Transparent

Clear terms that protect both artisans and customers with transparent policies and fair dispute resolution.

Community Focused

Terms designed to foster a respectful marketplace that honors Indigenous culture and craftsmanship.

Easy to Understand

Written in plain language so you know exactly what you're agreeing to when you use our platform.

Terms of Service

Overview

FAME is an e-commerce platform connecting vendors and buyers. These Terms govern your use of FAME as a buyer, vendor, or visitor and apply alongside our Privacy Policy, Refund & Return Policy, Shipping Policy, and other applicable policies.

Eligibility

Age Restrictions

  • Vendors must be 18 years or older to sell on FAME.
  • Buyers must be at least 13 years old to create an account and make purchases.
  • Users under 18 years of age must have parental or guardian consent to use our platform.

Account Registration & Security

  • You must provide accurate, complete, and up-to-date information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • We reserve the right to suspend or terminate accounts suspected of fraud, unauthorized activity, or violation of these Terms.

Vendor Terms of Service

Vendor Registration & Eligibility

  • To sell on FAME, you must complete the vendor registration process and provide accurate and up-to-date business information.
  • You must be at least 18 years old and legally capable of entering into a contract.
  • Vendors must be of Indigenous heritage and must provide proof of their status as part of the registration process.
  • FAME reserves the right to approve, reject, or suspend vendor accounts at its discretion.

Product Listings & Compliance

  • Vendors are responsible for ensuring that their products comply with all applicable laws and regulations.
  • Product descriptions, pricing, and images must be accurate, truthful, and not misleading.
  • The sale of prohibited, illegal, or restricted items (such as counterfeit goods, hazardous materials, or regulated items without authorization) is strictly forbidden.
  • Vendors must ensure that product availability and stock levels are updated regularly.

Pricing, Payments, & Commissions

  • Vendors set their own prices, but FAME reserves the right to enforce fair pricing policies.
  • Payments for sales will be processed through FAME's payment system using Stripe. Payouts to vendors will be made according to the agreed schedule.
  • Commission Structure: FAME charges a 10% commission plus applicable Stripe processing fees on each completed sale. There are no listing fees - vendors can list unlimited products for free.
  • Commission fees are automatically deducted from the sale price before vendor payouts are processed.
  • Vendors are responsible for all applicable taxes related to their sales, including income tax, sales tax, and any other local or federal requirements.
  • Fee structures may be updated with advance notice. Enhanced membership tiers with different commission rates may be introduced in the future.

Order Fulfillment & Shipping

  • Vendors are responsible for fulfilling and shipping orders promptly and in accordance with the shipping policy.
  • Vendors must provide tracking information and ensure that customers receive their orders within the estimated delivery time.
  • Any delays, damages, or lost shipments must be communicated promptly to both the customer and FAME.

Returns, Refunds, & Customer Service

  • Vendors must comply with FAME's return and refund policy.
  • Vendors are responsible for handling customer service inquiries related to their products and orders in a timely and professional manner.
  • Disputes regarding returns or refunds may be mediated by FAME, whose decision will be final.

Vendor Responsibilities & Code of Conduct

  • Vendors must act professionally and ethically when conducting business on FAME.
  • Fraudulent, abusive, or deceptive practices, including fake reviews, misrepresentations, or unauthorized reselling, are strictly prohibited.
  • Vendors must comply with data protection laws when handling customer information.

Suspension & Termination

  • FAME reserves the right to suspend or terminate a vendor's account for violations of these Terms, fraudulent activity, or other misconduct.
  • Vendors may terminate their account by providing written notice. Any outstanding orders must still be fulfilled, and pending payments will be processed according to the payout schedule.

User Conduct

You agree NOT to:

  • Use FAME for illegal, fraudulent, or deceptive purposes.
  • Violate any local, state, federal, or Tribal laws while using our platform.
  • Upload or sell prohibited items, including counterfeit goods, illegal substances, or hazardous materials.
  • Misuse our platform, including spamming, hacking, or attempting to access unauthorized data.
  • Engage in harassment, abuse, or discrimination against any user or vendor.

Violations of these rules may result in account suspension, termination, or legal action.

Payments & Transactions

Payment Processing

  • All payments are processed securely through Stripe.
  • Buyers must provide valid payment information and authorize transactions at the time of purchase.
  • Vendors are responsible for any transaction fees or disputes related to payments.

Order Fulfillment & Shipping

  • Vendors determine their own shipping policies and processing times.
  • Shipping is handled by USPS and Shippo.
  • If an item is not shipped on time or at all, FAME may intervene to assist buyers.

Refunds & Returns

  • Each vendor sets their own refund and return policies.
  • FAME will only intervene if an item is not as described or the vendor fails to respond in a timely manner.

Intellectual Property

  • All content on FAME, including logos, trademarks, text, and images, is owned by or licensed to us and may not be copied, modified, or used without permission.
  • Vendors retain ownership of their product listings, images, and branding, but grant FAME a non-exclusive, worldwide license to display their content.
  • If you believe your intellectual property rights have been violated, please submit a complaint via fame.oklahoma@gmail.com.

Limitation of Liability & Disclaimers

  • FAME is not responsible for the quality, legality, or accuracy of vendor products.
  • FAME is not liable for any damages, losses, or disputes arising from transactions between vendors and buyers.
  • FAME does not guarantee continuous, error-free, or secure access to the platform and reserves the right to modify or discontinue services at any time.
  • Our total liability for any claim will not exceed the amount paid for the product in dispute.

Privacy & Data Protection

  • We comply with GDPR, CCPA, Oklahoma laws, and Tribal data sovereignty principles.
  • Users have the right to request, update, or delete their data, subject to legal requirements.
  • Vendors must secure customer data and comply with all relevant privacy laws.
  • For more details, refer to our Privacy Policy.

Dispute Resolution

Disputes Between Buyers & Vendors

  • Buyers should attempt to resolve disputes directly with vendors before requesting platform intervention.
  • If a vendor does not respond, FAME may step in to mediate.

Disputes Involving FAME

  • Negotiation: Both parties agree to attempt to resolve the dispute informally before taking legal action.
  • Mediation: If negotiation fails, both parties agree to engage in mediation with a neutral third party.
  • Binding Arbitration: If mediation does not resolve the issue, the dispute will be resolved through binding arbitration in Oklahoma.

Tribal Jurisdiction & Legal Compliance

  • Transactions involving Tribal vendors or buyers may be subject to Tribal jurisdiction and Tribal court systems.
  • Vendors operating within Tribal Nations must comply with Tribal business laws and e-commerce regulations.

Legal Compliance

Indian Arts and Crafts Act of 1990

  • FAME strictly complies with the Indian Arts and Crafts Act of 1990, which makes it illegal to offer or display for sale any art or craft product in a manner that falsely suggests it is Indian produced.
  • All vendors must be of verified Indigenous heritage and provide proof of their tribal affiliation or enrollment status during registration.
  • Products may only be marketed as "Indian-made" or "Native American-made" if they are produced by enrolled members of federally or state recognized Indian tribes.
  • Violations of this Act carry severe federal penalties, and FAME reserves the right to immediately suspend accounts for misrepresentation of Indigenous authenticity.

Certificate of Authenticity & Verification System

  • FAME operates a proprietary Certificate of Authenticity system to verify and document the legitimacy of Indigenous-made products in compliance with federal law.
  • Certificates of Authenticity are issued exclusively for handmade items and digital products that meet our verification standards and comply with the Indian Arts and Crafts Act of 1990.
  • Mass-produced items, factory-manufactured goods, or any products that do not comply with the Indian Arts and Crafts Act of 1990 are strictly prohibited from receiving a Certificate of Authenticity.
  • Any vendor or customer found to be creating, duplicating, or falsifying Certificates of Authenticity for non-compliant items will face immediate account termination and may be subject to federal prosecution under applicable laws.
  • The unauthorized use, reproduction, or misrepresentation of FAME's Certificate of Authenticity system constitutes fraud and will be reported to appropriate federal authorities.
  • All Certificate of Authenticity documentation remains the intellectual property of FAME and may only be used in conjunction with verified, compliant products purchased through our platform.

Federal Trade Commission (FTC) Guidelines

  • Transparency in Advertising & Marketing – Vendors must provide truthful and accurate product descriptions, pricing, and terms.
  • Consumer Protection – Misleading or deceptive business practices are strictly prohibited.
  • Fair Data Usage – We collect and store only the minimum necessary personal data and disclose how it is used.

Oklahoma Data Protection Laws

  • Security Breach Notification Act compliance
  • Financial Privacy Act compliance
  • Personal Privacy Protection Act compliance

Modifications to Terms

FAME reserves the right to modify these Terms at any time. Vendors will be notified of significant changes. Continued use of FAME after modifications constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Oklahoma. Disputes shall be resolved through arbitration or courts in Oklahoma.

Questions About Our Terms?

If you have any questions about these Terms of Service, please don't hesitate to contact us.

Email: fame.oklahoma@gmail.com

Address: 1011 Colony Drive, Ada, Oklahoma 74820, Pontotoc County